Shipping Policy
Last updated: February 18, 2025
This Shipping Policy applies to orders placed through SATAMUS, operated by LA'CINA INTERNATIONAL LIMITED, through satamus.com.
We aim to prepare and dispatch orders efficiently while providing customers with clear information about processing, tracking, and delivery.
Order Processing
Most orders are prepared within approximately:
1–3 business days
Processing may include:
- Order verification
- Payment confirmation
- Product preparation
- Quality checks where applicable
- Packing and preparation for shipment
Processing times are separate from carrier delivery times.
During holidays, promotional periods, or unusually high order volumes, additional processing time may be required.
Estimated Delivery Time
After shipment, estimated delivery is generally:
7–15 business days
Actual delivery time can vary according to destination, carrier availability, local delivery conditions, and customs procedures.
Estimated delivery times are guidelines rather than guaranteed arrival dates.
Shipment Confirmation
When an order leaves the fulfillment process, SATAMUS will normally send a shipment confirmation email.
Where tracking is available, the email will include information that can be used to monitor the shipment.
Carrier tracking systems may require additional time after dispatch before the first update appears.
Tracking Your Order
Customers can follow their shipment using the tracking information provided after dispatch.
SATAMUS also provides a Track Your Order option through the store.
If tracking has not updated for an extended period, contact service@satamus.com and provide your order number.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review:
- Recipient name
- Street address
- Apartment or unit details
- Postal or ZIP code
- City
- Region
- Country
If you notice an error, contact SATAMUS immediately.
Once the package has entered shipment, SATAMUS and LA'CINA INTERNATIONAL LIMITED may not be able to change the destination.
Delivery Delays
Some delays occur outside our reasonable control.
Possible causes include:
- Carrier disruptions
- Customs inspections
- Severe weather
- Public holidays
- Transportation interruptions
- High-volume delivery periods
- Incorrect customer-provided address information
We will provide available tracking information and reasonable support when customers contact us about a delayed shipment.
International Orders
Orders shipped internationally may be subject to local customs procedures, import regulations, taxes, or duties.
Where applicable, customers are responsible for complying with local import requirements and paying charges imposed by the destination country unless otherwise stated during checkout.
Undeliverable or Returned Packages
If a parcel is returned because of an incorrect or incomplete shipping address, failed delivery attempts, or other customer-related delivery issues, please contact our support team.
Any reshipment options and associated costs will be reviewed based on the circumstances.
Contact Information
Store / Brand:
SATAMUS
Operated By:
LA'CINA INTERNATIONAL LIMITED
Email:
service@satamus.com
Registered Business Address:
RM 701, UNIT 108, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HK