Return & Refund Policy
Last updated: February 18, 2025
At SATAMUS, operated by LA'CINA INTERNATIONAL LIMITED, we want customers to have clear information about returns, refunds, damaged products, and order issues.
This policy applies to eligible purchases made through satamus.com.
Return Eligibility
A return request may be submitted when:
- An item arrives damaged
- An item has a verified defect
- The wrong item was delivered
- The item arrives in a condition materially different from what was ordered
- An otherwise eligible unused product is returned in accordance with this policy
To qualify, returned items should generally:
- Remain unused
- Be in their original condition
- Include original packaging where applicable
- Include all original components and accessories
- Be accompanied by identifiable order information
Return Request Period
Return requests must be submitted within:
30 days of delivery
Contact service@satamus.com before returning any product.
Do not send an item back without authorization and return instructions from SATAMUS.
How to Request a Return
Please provide:
- Order number
- Customer name
- Email used at checkout
- Reason for the request
- Clear photographs when the issue involves damage, defect, or an incorrect item
After reviewing the request, our team will provide instructions if the return is approved.
Damaged, Defective, or Incorrect Orders
If an item arrives damaged, defective, or incorrect, contact SATAMUS promptly.
Please keep the product and packaging until our team has reviewed the issue.
Depending on the circumstances, SATAMUS, operated by LA'CINA INTERNATIONAL LIMITED, may offer an appropriate resolution such as a replacement, approved return, or refund.
Return Shipping
Return shipping responsibility depends on the reason for the return and the circumstances of the order.
Instructions will be provided after the request has been reviewed.
We recommend using trackable shipping for authorized returns.
Return Address
Do not ship a return until SATAMUS customer support has approved the request.
Approved returns should be sent to:
Company Name:
LA'CINA INTERNATIONAL LIMITED
Return Address:
RM 701, UNIT 108, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HK
Please include sufficient order information inside the package so that the return can be identified.
Items sent without authorization or to an incorrect address may not be accepted or processed.
Refund Review
After an authorized return is received, the item may be inspected to verify its condition and eligibility.
Customers will be informed whether the refund has been approved.
Approved Refunds
Approved refunds are normally sent to the original payment method used during checkout.
Refund posting times vary depending on the payment provider, card issuer, or bank.
Original Shipping Charges
Original delivery charges are generally non-refundable unless the refund results from a verified error, defect, or other situation for which SATAMUS confirms that the shipping cost will also be refunded.
Non-Returnable Situations
A return may be declined when:
- The item has been used beyond reasonable inspection
- It has been altered or modified
- It has been damaged after delivery through misuse
- Required parts are missing
- The request falls outside the permitted return period
- The item was returned without authorization
Any product-specific restrictions will be disclosed where applicable.
Cancellations
Contact service@satamus.com as soon as possible if you wish to cancel an order.
Cancellation can generally only be considered before fulfillment or shipment begins.
Once dispatched, an order cannot be canceled and must follow the applicable return procedure.
Exchanges
Where a damaged, defective, or incorrect item qualifies for replacement, contact our support team.
Exchange availability may depend on inventory.
Contact Information
Store / Brand:
SATAMUS
Operated By:
LA'CINA INTERNATIONAL LIMITED
Email:
service@satamus.com
Registered Business Address:
RM 701, UNIT 108, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HK